Description

Job description
Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Retail Distribution - Mortgage Relationship Management
As one of the Hong Kong's leading mortgage banks, we help smooth the path to home ownership for customers by offering innovative, timely and comprehensive mortgage products and services that allow homebuyers at all levels to fulfill their home-buying dreams. Our services are delivered through a comprehensive range of service channels, including branches, mobile direct sales, e-channels and customer hotlines.
Should you join our Secured Loans business, you will work closely with our professional, innovative and committed staff to develop and enhance secured loan products to meet the changing needs of customers in a dynamic market environment and to deliver premium services to our customers.
We are currently seeking a high caliber professional to join our department as Mortgage Relationship Manager.
Principal responsibilities

• Grow the Bank's mortgage lending business by acquiring referrals from property agencies / solicitors' firms and participating in on-site sales projects
• Handle mortgage application documents independently and submit for credit assessment based on the Bank's mortgage guidelines and policies
• Develop and maintain close relationship with property agencies and solicitors' firms

Requirements

• Proven years' experience in mortgage lending business with good contacts at property agencies / developers and solicitors' firms
• Strong service and sales orientation, with good communication and interpersonal skills
• Able to work under pressure and willingness to work on Sundays and public holidays
• Proficiency in both English and Chinese; knowledge of Putonghua an advantage
• Customer centric mindset and ability to manage complex interactions effectively
• Shown strong situation awareness, strong desire to learn and able to work in Agile environment
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
• Candidate with more experience will be considered as Senior Direct Mortgage Officer or Assistant Direct Mortgage Manager (Fresh graduate is welcome to apply)

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks .
You'll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank/

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited